We utilise in-depth primary and secondary market research techniques to provide insight to organisations. We help them understand their current and future potential customers and develop actionable, outcomes-focused strategies based on an in-depth knowledge of communities and places and the associated barriers and opportunities.
A crucial part of our insight and strategy development for organisations is consulting with key internal and external stakeholders as well as current and potential future customers. Our consultation techniques include online surveys, one to one and small group interviews, workshops and focus groups.
We help local authorities and governing bodies of sport develop strategic plans for the future provision of sport and leisure facilities in their area or sport. Our approach is fully compliant with Sport England’s Assessing Needs and Opportunities Guidance (ANOG) and will deliver a robust, evidence-based approach to meeting current and future need, within a financially sustainable portfolio.
Our strategy work includes developing physical activity strategies for our local government clients which define local outcomes, deliver in-depth insight and recommend revenue and capital interventions which are tangible, deliverable and sustainable. Our approach is fully compliant with Sport England’s Strategic Outcomes Planning Guidance (SOPG).
Providing a bespoke analysis of the different management arrangements available for our clients. Our approach reflects clients' specific requirements relating to their overall outcomes, risk transfer, capital investment, control and ownership criteria and affordability. We utilise our direct experience of operating under and establishing the full range of management models to provide direct, experience-based recommendations.
Establishing local demand for facilities and services is essential. We investigate the market using our insight techniques, national datasets, our own database of information and operational experience to establish the local need, market gaps and opportunities, ensuring a demand-led facility mix to provide confidence and viability to our proposals. Our long-established partnerships with architects, engineers and cost consultants means that we can cover all aspects of the appraisal.
The business case is the key component in the decision-making process for new investment. Our approach is HM Treasury compliant and is based on their ‘Five Case Model'. This approach ensures that our client considers a comprehensive list of options supported by detailed forecasts of the risks, economic value, financial and commercial issues to ensure the selected option is achievable, deliverable and affordable.
Procurement & negotiation
We provide clients with market-leading advice and support with their procurement strategy, tender documentation, project management, commercial positions, tender evaluation and negotiation strategy, which can help drive cost savings and transform services for the benefit of both users and clients alike.
Our business planning service covers both sport and leisure operations which may be part of an existing facility or new standalone developments. Our focus is to provide our clients with clear information, assumptions and financial analysis that makes decision-making simple. Our fully audited business plan model calculates the income and expenditure of each facility using first principles considering opening hours, pricing and programming, levels of participation, industry benchmark data as well as our plethora of direct operational experience.
To capture the financial impact of a project, our financial model takes into account the capital costs, capital funding, lifecycle costs, funding costs, net revenue costs, risk values, optimism bias, project financing, cash flow and IRR/NPV. Our fully audited financial models also provide scenario and sensitivity analysis that test the value for money assessment and comparisons.
What sets us apart is our direct operational experience. Many of our team members have significant operational backgrounds in senior management, Director and CEO roles for private, public and third sector operators. We offer interim management services to local authorities, leisure trusts and private sector operators, with a focus on operational and financial turnaround and improved performance.
We utilise our senior level operational experience to review businesses and provide bespoke, tangible, deliverable action plans based on real-world experience and not just theory. Our reviews cover all levels of an organisation from day to day customer-facing operational services to strategic management and board-level efficiency.
Having transferred numerous services out from local authorities to Trusts and local authority trading companies, we have led whole company cultural and behavioural change programmes, delivering compelling development sessions that embed the new effective culture bringing operational and service improvements and financial results.
We can support your team every step of the way providing onsite and bespoke training for all staff or a select group, helping them to thrive in a period of uncertainty and change.
Our experience as CEOs working closely with Boards in a variety of environments and organisational models, coupled with our experience as Non-Executive Directors and Trustees on local and national bodies and NGBs means that we are well placed to support you in a Governance Review and development programme. We have been on both sides of the fence and can provide a comprehensive and effective programme of support.
Our experienced consultants can support and mentor aspiring or newly appointed CEOs, MDs or senior operations staff. Having been in the same position themselves they know the pitfalls, shortcuts and can act as a great sounding board.
Cultural & behavioural change
Having transferred numerous services out from local authority to Trusts, we have led whole company cultural and behavioural change programmes, delivering compelling development sessions that embed the new effective culture bringing improvement operational, service and financial results.